Learn the language
of agency admin.

A certificate of insurance (COI) is a one-page document that proves a business or person carries specific insurance coverage.

The ACORD 25 is the standard Certificate of Liability Insurance form used across US insurance agencies.

An insurance endorsement is an amendment that changes the terms of an existing policy, such as adding a vehicle, raising a limit, or updating an address.

Remarketing in insurance is the process of shopping an existing client's coverage to other carriers at renewal to find better pricing or terms.

A declarations page, or dec page, is the summary page at the front of an insurance policy.

An agency management system (AMS) is the core software an insurance agency uses to manage clients, policies, carriers, documents, and accounting in one place.

A loss run is a report from an insurance carrier that lists a policyholder's claims history over a set period, usually three to five years.

A broker of record (BOR) letter is a signed document in which a client names a new agency or broker as the authorized representative for a specific policy or account.

An additional insured is a person or business added to another party's insurance policy by endorsement, extending certain coverage to them.

A certificate holder is the person or business that receives a certificate of insurance as proof that a policy is in force.

The named insured is the person or business specifically listed on an insurance policy as the primary policyholder.

An insurance binder is a temporary, written confirmation that coverage is in force while the full policy is being issued.

A premium audit is a carrier review, usually at the end of a policy term, that compares the exposures estimated at the start of the policy with what actually occurred, such as payroll or sales.

Surplus lines insurance is coverage placed with a non-admitted carrier when a risk cannot be insured in the standard, admitted market.

General liability (GL) insurance protects a business against claims of bodily injury, property damage, and personal or advertising injury arising from its operations, products, or premises.

Workers compensation insurance pays for medical care and lost wages when an employee is injured or becomes ill because of their job.

Build the renewal pack inside your AMS, drafted for a broker to review.

Draft the ACORD 25 from your AMS for a team member to issue.

Turn a change request into the carrier paperwork and the client note.