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Plain-English definitions and guides on insurance agency automation, from certificates of insurance and ACORD 25 to remarketing and agency management systems. Written for producers and account managers, in US terms.
Insurance glossary
A certificate of insurance (COI) is a one-page document that proves a business or person carries specific insurance coverage.
The ACORD 25 is the standard Certificate of Liability Insurance form used across US insurance agencies.
An insurance endorsement is an amendment that changes the terms of an existing policy, such as adding a vehicle, raising a limit, or updating an address.
Remarketing in insurance is the process of shopping an existing client's coverage to other carriers at renewal to find better pricing or terms.
A declarations page, or dec page, is the summary page at the front of an insurance policy.
An agency management system (AMS) is the core software an insurance agency uses to manage clients, policies, carriers, documents, and accounting in one place.
A loss run is a report from an insurance carrier that lists a policyholder's claims history over a set period, usually three to five years.
A broker of record (BOR) letter is a signed document in which a client names a new agency or broker as the authorized representative for a specific policy or account.
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