Every claim,
tracked to resolution.

What does claims tracking do for an agency?

An agency does not adjust the claim, but the client holds the agency responsible for how it goes. Claims tracking keeps every open claim visible, moves it along, and keeps the client informed, without a producer having to remember to check.

• Logs the claim at first notice and files the intake against the policy in your AMS
• Drafts the notice to the carrier and the acknowledgement to the client
• Tracks status and chases the adjuster when a claim goes quiet
• Drafts the client update at each step, in your producer's voice
• Closes the record when the claim is resolved, with the full history logged

Why do claims stall?

Silence. The carrier is waiting on a document, the adjuster has moved on, the client assumes the agency is on it, and nobody is chasing. The claim itself may be straightforward; what damages the relationship is the weeks with no update. AdminZero watches for the silence and drafts the chase, so the follow up happens on a schedule instead of when someone remembers.

How does it work inside your AMS?

AdminZero works inside the agency management system you already use, reading the policy and the declarations page and writing the claim activity back to the client record. The AMS stays the system of record, your data stays in your environment, and every message drafted or sent is logged for an audit ready trail.

Who signs off?

A licensed broker or the account manager. AdminZero drafts the carrier chase and the client update; a person reviews and sends. Nothing reaches a carrier or a client on its own. Claims are where an agency earns the renewal, and this keeps the agency present through every one of them.